Overview
IT Support Technician role at Amazon. IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers troubleshoot issues and improve systems to operate at our best. You will ensure our IT infrastructure meets the demands of our global business and work with the latest technology alongside leaders who are shaping warehouse environments of the future.
Key responsibilities
* Support end-user equipment and the building’s IT infrastructure
* Assist with network projects, such as IT setup for new Amazon buildings
* Suggest new processes to improve IT use in operational sites
* Train and mentor IT technicians
A day in the life
You’ll be based on site and travel to other operational sites in your country, and potentially internationally, several times a month. You’ll work with remote and on-site colleagues to support IT issues, implement projects to maintain or improve IT infrastructure, and help design infrastructure for new buildings and site launches as needed.
No two days are the same at Amazon. You may troubleshoot IT incidents one day and develop new IT processes the next. You’ll also train and mentor colleagues to support team development and your career growth.
Basic Qualifications
* A degree in computer science or another technical subject
* Relevant experience as an administrator of heterogeneous networks, with Microsoft Windows and Linux-based clients and servers
* Relevant experience with networking infrastructure, system integration and working with third-party vendors
* A valid driving licence
* Proficiency in verbal and written English and the local language
Preferred Qualifications
* Additional certifications such as ITIL, Cisco (CCNA, CCNP), Microsoft (MCP, MCSE) or Linux (LPIC-1, LPIC-2)
* Experience in diagnostic and problem-solving responsibilities
* Experience in fast-paced, customer-focused environments
* Experience with network and internet protocols, network management and security protocols
* Experience in IT asset management and purchasing or WLAN
Amazon is an equal opportunities employer. We value diversity and base recruiting decisions on experience and skills. We also protect your privacy and the security of your data. Please review our Privacy Notice to understand how we collect, use and transfer personal data of candidates.
Our inclusive culture empowers Amazonians to deliver the best results. If you need a workplace accommodation or adjustment during the application and hiring process, including support for interview or onboarding, visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Italia Logistica S.R.L.
Job ID: A
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