Mondiale VGL is a leading international freight forwarder and logistics provider offering a complete end-to-end service inclusive of road transport, air freight, sea freight, customs clearance, and warehousing. With over 40 years of industry experience, we provide access to the world's most significant trade routes for our customers across various sectors in Oceania, Asia, Europe, North and South America, the Middle East, and Africa. Our team of over 1,500 employees across 13 countries is diverse in background, age, culture, and beliefs, which is a key strength in our success. We are proud of our heritage and the opportunities it provides for our people and business growth. Join us to build a reputation for efficiency and shape your career.
We are excited to announce that we are looking for passionate, experienced individuals to join our IT team in Reggio Emilia. If you are enthusiastic about Information Technology and interested in building a career in a fast-growing, multicultural environment, we would love to hear from you
Job Title
Helpdesk Support
Job Scope
The IT help desk support technician performs various functions to resolve issues related to software and hardware operation within the organization and/or for its customers.
Job responsibilities
* Provide Level 2 customer-focused technical support for the company's desktop computing environment and corporate network, including hardware, Microsoft Office/Outlook, other business applications, and peripherals.
* Restore services promptly and completely by responding to user requests, including remote users, proactively recognizing problems, and implementing solutions.
* Support and maintain in-house computer systems, including diagnosis, upgrades, repairs, maintenance, and installation of equipment and hardware, ensuring optimal workstation performance.
* Troubleshoot issues for remote users using remote monitoring and management software.
* Research, diagnose, troubleshoot, and resolve software, hardware, and system problems using available resources and information.
* Assist customers in resolving problems without documentation by guiding them through established processes and applying critical reasoning.
* Maintain communication with customers until issues are fully resolved or requests are completed.
* Conduct root cause analysis and develop new solutions for recurring problems.
* Identify and resolve problems through diagnostic reviews and error reports.
* Create and maintain documentation for technology and business processes supporting end users.
* Provide outstanding customer support with excellent communication skills.
* Ensure a positive support experience by maintaining professionalism and a welcoming attitude.
* Perform software upgrades and hardware upgrades for desktops, laptops, tablets, mobile phones, and other devices as needed.
* Handle administrative duties such as scheduling equipment loans and organizing shipments to remote sites.
Skills
* Experience supporting desktops, laptops, peripherals, and printers in an IT environment.
* Experience working in a help desk or service support setting.
* Proficiency with tablet, desktop, server operating systems, and Microsoft applications.
* Knowledge of wireless technologies and LAN.
* Familiarity with various laptop and desktop hardware types.
* Strong knowledge of technical support concepts, procedures, and practices.
* Exceptional communication and customer interaction skills.
* Ability to work effectively across different organizational levels.
* Ability to manage multiple tasks efficiently.
* Excellent listening skills to understand user needs and requests.
* Ability to perform well in a fast-paced environment.
What we offer
Join our supportive company and enjoy:
* A competitive salary package based on experience.
* Strong and supportive leadership.
* A multicultural and inclusive work environment.
* Clear growth opportunities, with internal promotions prioritized before external hiring.
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