Client Advisor PT 20h - Orio al Serio at DieselDiël has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company‑owned stores.For one of the most relevant Stores in Diesel’s European network – Orio al Serio – we are now recruiting a new Part‑Time 20h Client Advisor.Key ResponsibilitiesAct and think first of the client and their experience, with an in‑depth knowledge of the desires, needs and expectations of clientsWelcome and assist each client, providing an excellent in‑store experience at all timesBe a master at storytelling and the art of asking engaging questionsCreate a long‑term authentic bond with clients by making them feel the experience is truly about themDeal effectively with customer complaints by liaising with the line manager when necessaryDemonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales resultsBe proactively engaged in cross‑selling with all departments and maximise sales opportunity to achieve individual sales targets and KPIsProve brand and product knowledgeEnsure and maintain the shop floor and visual display to a high standard, complying with company operational guidelines and stock proceduresContribute to ensuring a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floorThink innovatively about how we can improve and generate new ways, stay up‑to‑date with new fashion trends and competitorsDevelop and nurture meaningful and loyal client relationships through personal connections and CRM initiativesManage and drive sales by understanding client desires and create a hand‑crafted experience for the client to achieve the best sales performanceKey RequirementsPrevious experience in sales roles; experience in structured fashion luxury/retail companies is a plus; passionate about retail, client service and commercial mindsetExcellent understanding of the luxury sector and product sensitivityStrong communication skillsWillingness to evolve in the organization, willingness to relocate is a plusDigitally aware and open to new ways of workingStrong competencies in decision making, strategic thinking, financial acumen, innovation, focus on customer and executionLanguage Proficiency Language proficiency: Italian and English are mandatory. Any additional language is considered a strong plus.What We Offer A competitive pay depending on store performance: you will have commissions on your own sales