Job Description
We are seeking a highly skilled IT Systems Specialist to join our team. As an IT Systems Specialist, you will be responsible for providing technical support to our clients via phone and email.
You will troubleshoot hardware, software, and application issues, document steps performed to resolve challenges, and facilitate customer resolution for calls and engage supervisors as needed.
This is a great opportunity for someone who enjoys working with technology and wants to make a real difference in the lives of our clients.
Key Responsibilities:
- Provide technical support via phone and email
- Troubleshoot hardware, software, and application issues
- Document steps performed to resolve challenges
- Facilitate customer resolution for calls and engage supervisors as needed
Requirements:
- Bilingual skills
- Independent contract experience
- Technical knowledge of hardware, software, and applications