DHL Cross-Border Solutions is seeking a highly experienced, dynamic, and entrepreneurial **Managing Director **to lead our Sales, Operations, IT, and Customer Service teams in Italy, while closely cooperating with the Finance team. This is a senior leadership position that offers the opportunity to drive business growth and innovation within the rapidly expanding cross-border eCommerce sector.
DHL Cross-Border Solutions is part of DHL eCommerce, the newest member of the DHL family. Our mission is to become a European leader in cross-border parcel delivery by developing customized shipping solutions for international eCommerce customers.
As a Managing Director, you will be responsible for driving strategic development, managing daily operations, and leading a diverse team to deliver strong business results while ensuring a high level of employee engagement and operational compliance. You will shape the future of our Cross-border eCommerce Services in Italy, including logistics solutions, for clients across various industries.
**Key Requirements**:
- **Leadership Experience**:
Minimum 10 years in a senior management or executive role, with proven leadership skills in a cross-functional environment.
- **Entrepreneurial Mindset**:
A visionary leader who can identify future business opportunities and drive innovation.
- **eCommerce & Logistics Expertise**:
Strong knowledge of the eCommerce logistics field and experience in leading multi-disciplinary teams.
- **Commercial Acumen**:
Strong financial and commercial awareness, with the ability to analyze complex issues and make data-driven decisions.
- **Communication Skills**:
Fluent in **Italian** and English, with excellent written and verbal communication skills. Strong presentation and negotiation capabilities.
- **Stakeholder Management**:
Proven experience in managing relationships with internal and external stakeholders at all levels.
- **Sales & Performance Orientation**:
Experience in sales steering, with a focus on driving performance and achieving business targets.
- **Change Management**:
Ability to manage change and implement improvements across diverse teams and operations.
**Key Responsibilities**:
- **Strategic Leadership**:
Develop and implement business strategies to support the growth of the Cross Border Solutions (CBS) business unit in Italy, aligning with global objectives.
- **Profit Management**:
Oversee financial performance and take responsibility for budgeting, cost control, and revenue generation.
- **Team Leadership**:
Lead a diverse team of 20-30 professionals across Sales, IT, Operations, Customer Service, and Finance. Recruit, develop, and retain top talent while fostering a culture of collaboration and high performance.
- **Business Development**:
Explore and capitalize on growth opportunities within the Cross-border eCommerce space, driving the development of new solutions and services.
- **Stakeholder Management**:
Build and maintain strong relationships with key internal and external stakeholders, including other DHL divisions, clients, and external partners.
- **Process Optimization**:
Champion continuous improvement initiatives to enhance operational efficiency, customer experience, and service quality.
**Why Join Us?**
- Lead a growing and innovative business unit with a focus on cross-border eCommerce and logistics.
- Opportunity to shape the strategic direction and future of DHL Cross-Border Solutions in Italy.
- Be part of a global, diverse organization with strong values and a commitment to excellence.
📌 Managing Director - Cross Border Solutions Italy
🏢 Dhl
📍 Milano