MissionWe are looking for an IT Business Partner (IT BP) who will be responsible for the service owner for local legacy applications and the site point of contact for supporting the core corporate teams on Group IT service and projects.She/he will be responsible to enforce group standards and will act as the business point of contact to ensure the IT service continuity and coverage of IT business needs. He will be responsible for defining, managing, and continuously improving processes, providing IT leadership with focus on operations, service delivery as a business partner and contributing to the adoption of Group solutions providing direction and guidance to enable solutions that meet the business needs. She/he will promote the goal of a Schneider Digital culture to ensure standardization and simplification and communication between the various IT groups is achieved.ResponsibilitiesPromote a Group IT culture and ensure IT is viewed as a true business partnerBuild strong relations with stakeholders to develop a high level of awareness for their support needsEnsure efficient use of local IT resources and vendors and manage, review and develop their performance.Deliver service excellence by promoting continuous improvement of corporate application servicesMonitor and control activity progress against plans, requirements specifications or support requests taking corrective action as necessaryBe an initial point of escalation for incidents, keeping IT and Business stakeholders informedEnsure performance meets or exceeds business expectations and is delivered in accordance with Service Level Agreements & Operational Level AgreementsWork with other IT teams to communicate service outages and changes to the business effectivelyPromote and support adoption of Schneider Digital services and products in the Country to maximize consumption and efficiencies, to reduce tech debt and increase standardization and simplification of the IT landscapeBe the IT referent on supporting digital transformation programs.Ensure IT policies and support processes are adhered to within the requirements of local and Group Internal AuditContribute towards projects and ensure smooth transition into the live environmentIdentify risks that may cause a reduction in IT service quality and be proactive to ensure ownership and mitigationEnsure strict compliance to Change Management and Change validation processesSupport the production, maintenance and testing of IT and Business Continuity PlansSkills and competenciesGood understanding of how IT components support the business.Experience in application & operations environments with good understanding of application components and general understanding of infrastructure components like servers, network, communication protocols, clients and PC, printers.Good understanding of risk management (identification, documentation and mitigation), with reference to the company infrastructure and applications landscape and their business impacts as a plus.Communicate progress as appropriate. Results-driven resource, organized and proactive. Ability to analyze/ understand end-user perspective and how to support business Capability to contribute strategically as well as tactically and operationally Capacity to collaborate in a worldwide team with other functions/geographies Ability to promote new kind of services and/or transformation program internally Excellent communication & relational skills (technical & business teams) Good verbal and written communication skills in English and ItalianWhat's in it for me?Permanent Contract; Flexibility at work; Exciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams; Special tailored to your needs and career goals; Opportunity to develop based on clear career paths, to grow through experience and exposure; An environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations; Global Family Leave program; Ticket restaurant or meal at canteen; Shareholding plans; Welfare programs that can be extended to your family; Health insurance and Professional/extraprofessional accident insurance.
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