Are you fluent in German? Do you have great communication skills? Then come join our team of GameChangers who bring fun to work every day. About us: Webhelp is a global organization headquartered in France with more than 80,000 employees. We focus on creating superb customer experiences and developing business solutions adapted to each company. We are a fun-loving community who thrive on making a difference on behalf of the world's most exciting brands. Being a people-first company is based on our strong belief that when you put people at the heart, everything comes alive. Salary & Benefits: - Competitive remuneration package (14 Salaries) - Extra Bonus depending on performance - Paid training program - Private life & health insurance (Dental Care included) - Ticket Restaurant Mastercard (paid monthly) - Opportunities for international Career through Webhelp International Mobility program - Free gym and other wellbeing activities Day to day responsibilities: - Management of incoming calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods / tools - Meet personal / customer service team targets and call handling quotas - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies Requirements for the role: - Proven customer support experience or experience as a client service representative - Native / near native in German language and above C1 level of English - Good MS Office skills - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt / respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively Είδος Εργασίας: Πλήρης απασχόληση Μισθός: Από €19.000,00 ανά έτος