Technical Support Engineer
We are seeking a skilled Technical Support Engineer to join our team. This role focuses on providing expert technical support for our range of inverter and battery storage solutions.
Job Description
Key Responsibilities:
* Provide technical support to customers and partners for inverters and battery systems.
* Assist in troubleshooting and diagnosing technical issues related to installations.
* Offer remote and on-site support to resolve customer concerns efficiently.
* Conduct training sessions for installers and partners on product usage and best practices.
* Collaborate with internal teams to improve product quality and customer experience.
* Maintain proper documentation of technical support cases and resolutions.
Requirements
Hands-on Experience: We require hands-on experience in the installation, maintenance, and troubleshooting of inverters and batteries.
* Strong Understanding of Electrical and Solar PV Systems:
* Ability to Interpret Technical Drawings, Schematics, and Manuals:
* Excellent Problem-Solving Skills and Customer-Oriented Approach:
* Strong Communication Skills:
Why Join Us?
Be part of a dynamic and growing industry with career growth opportunities. Contribute to a sustainable future by supporting clean energy solutions.