- Take the lead in shaping global service operations in a dynamic environment- Join a global leader in packaging machinery and take charge of service operationAziendaAn international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.OffertaThe Service Manager will have the following responsibilities:- Operational and strategic management of the team- Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams- Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability)- Resource planning and budget management for the business unit- Collaboration with commercial and technical departments to ensure an integrated and competitive offering- Team management, with a focus on training, motivation, and skill development- Direct interface with strategic clients and international partnersCompetenze ed esperienza- 10+ years of experience in similar roles, ideally within the industrial or packaging sectors- Strong leadership and strategic mindset, with proven managerial capabilities- Deep understanding of aftermarket business models, including spare parts and service sales dynamics- Fluent in English;
additional languages are a plus- Willingness to travel internationally and work in dynamic environments- Experience in entrepreneurial or fast-growing contexts is a strong advantage- Excellent interpersonal and communication skills, with a customer‑centric approach- Results‑driven attitude, focused on performance and continuous improvementCompleta l'offertaAn excellent opportunity to work in a company that has made quality and branding its key strengths at the international level.#J-18808-Ljbffr