PstrongTenuta Toscana /strong /ppbr / /ppis searching for a /ppbr / /ppstronguMEMBER EXPERIENCE MANAGER /u /strong /ppbr / /ppTenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Member Experience Manager who will create an environment where members and staff strengthen their relationships by sharing authentic, inspiring experiences, and creating memories our members will cherish throughout their lives and across generations. /ppbr / /ppbr / /ppstrongMain duties and responsibilities /strong /pulliProvide a safe, inclusive community and supporting culture of well-being where families are free to enjoy amenities of the club. /liliManage the Member Services team including scheduling, hiring, training, and performance management, while ensuring the team is support the service culture for member, guests, and staff. /liliLead club communications through varietal mediums, including personal relationships, email, Pacesetter app, and website. /liliEnsure proper coverage to create a seamless service experience while maintaining proper budgetary consciousness and processes. /liliCreate and oversee daily operating procedures for department. /liliCoordinate transportation needs, reservations, and activities for members, guests, and create itineraries for prospects/visitors and with appropriate departments. /liliDefine the the Member Experience in each amenity area, coordinating with department leads to ensure a consistent sequence of service. /liliDistribute reports and files related to department, including daily report on onsite activity and up-to-date forecast of visits and special requests. /liliCreate and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos. /liliWork closely with Sales to create exceptional experiences for prospects/visitors. /liliWork with General Manager and Public Relations team to promote positive experiences, including photography. /liliCoordinate with or assist other departments as needed. /li /ulpbr / /ppbr / /ppstrongRequirements /strong /pulliHigh school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred. /liliAt least 1 year of prior hospitality experience, customer service, and telephone experience. /liliPrior experience and proven success in a leadership role in the hospitality or service industry is strongly preferred. /liliExperience in managing direct reports in accordance with a common goal, achieving both service results and budgetary alignment. /liliExperience and knowledge to operate computer and club communication platforms including TEI, Jonas, Club Essentials, Pacesetter (club app), and Adobe InDesign /li /ulpbr / /ppstrongBenefits /strong /pulliFull-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL) /liliMeals provided both during working hours and on days off /liliUniforms and laundry service provided /liliOngoing training to enhance personal and professional development /liliDiscounts on dining, wellness, and sports activities available at the resort and estate /li /ulpbr / /ppbr / /ppThis research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91. /ppThis position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy. /p