We are looking for a Technical Support to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Tasks
* Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers use specific features
* Monitor customer complaints on social media and reach out to provide assistance
* Share feature requests and effective workarounds with team members
* Inform customers about new features and functionalities
* Follow up with customers to ensure their technical issues are resolved
* Gather customer feedback and share with our Product, Sales and Marketing teams
* Handle a high volume of incoming calls and emails from customers
* Collaborate with other departments to ensure timely resolution of customer concerns
Requirements
* Experience in the energy industry is desirable, but not essential as training will be provided
* Excellent verbal and written communication skills
* Strong problem-solving and decision-making abilities
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Proficient in using computer systems and software applications
* Strong attention to detail and accuracy
Benefits
* Competitive salary package
* Comprehensive training and development opportunities
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