PpLocation: Terranuova Bracciolini (AR), Italy /ppFunction: Service /ppEmployment Contract Type: Permanent /ppOther: Availability to travel in Italy and abroad /ppEducation: Diploma or degree in a technical field (electronics, electrical engineering, energy engineering or similar). /ppLanguages: Fluent Italian, good knowledge of technical English (spoken and written), additional European languages will be considered a plus. /ph3Job Summary And Scope /h3pThe candidate will be responsible for providing on-site technical support to customers, partners and distributors for the diagnosis and resolution of problems with photovoltaic inverters and related solutions. He/she will be required to conduct training at customer sites and will be a technical point of reference to ensure service continuity and customer satisfaction. /ph3Activities /h3ulliProvide on-site technical assistance /liliPerform diagnostics and troubleshooting on photovoltaic inverters and related systems /liliSupport installers, service partners and customers in commissioning and troubleshooting /liliCollaborate with the remote support team for the escalation of complex cases /liliDraft technical intervention reports /liliCollect technical data to share with RD and Quality departments for analysis of any recurring issues or product anomalies /liliUpdate and maintain the company knowledge base with standard procedures and solutions /li /ulh3Technical Skills /h3ulliBasic knowledge of photovoltaic systems and inverters /liliAbility to read and interpret electrical diagrams and technical manuals /liliGood familiarity with diagnostic tools and monitoring software /liliProficiency in Office and CRM ticketing systems /li /ulh3Behavioral Skills /h3ulliCustomer focus and clear, professional communication skills /liliProblem solving and ability to work independently /liliAbility to work in a team and collaborate with multiple departments /liliStress management and ability to work on multiple requests simultaneously /li /ul /p #J-18808-Ljbffr