On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa).
Reporting line : Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager.
Job Description :
Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives.
Being the owner of operational excellence, he / she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He / she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He / she supports client experience by assisting Managers and S.A on the sales floor as needed. He / she will receive advanced training by HQ and participate in punctual seminars.
Missions Description :
* Stock Management & Logistics :
* Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.
* As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention : in particular, manage the annual BISE (Best In Stock Excellence) certification.
* Organize inventory management (weekly cycle counts and annual inventory).
* Process / Internal Control :
* In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).
* Be responsible for staff training on policy & process.
* Care Services (Repairs & Returns) :
* Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks.
* Review after-sales reports and initiate action plans as needed.
* Be responsible for staff training on Care Services guidelines.
* Till & Cash Management :
* Be responsible for expense control.
* Store Systems Referent :
* Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census / Cycle Count) : ensure staff training, adoption, and correct use in the store.
* Realize ad hoc demands concerning equipment / application access in E-services.
* Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.).
* Facilities Management :
* Maintenance and store upkeep.
Profile Required :
This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him / her to hold the following qualifications and attributes :
* Strong understanding of Customer Service needs and Customer priorities.
* Innovative, proactive, and strategic.
* Team-focused with a desire to collaborate effectively.
* Organized, methodical, and rigorous.
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