PpAt Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at /p h3Job Function /h3 pCustomer Management /p h3Job Sub Function /h3 pTechnical Field Service /p h3Job Category /h3 pBusiness Enablement/Support /p h3All Job Posting Locations /h3 pMilano, Italy /p h3Job Description /h3 h3About Cardiovascular /h3 pFueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. /p pYour unique talents will help patients on their journey to wellness. Learn more at /p h3We are searching for the best talent for Field Service Engineer Electrophysiology /h3 h3You Will Be Responsible For /h3 ul liPerform On Site and Remote Technical Support to internal and external through the Customer Support Call Center /li liManage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory. /li liDevises and implements preventative maintenance programs and maintains performance and service records for equipment. /li liEvaluates, diagnoses and repairs malfunctioning equipment in response to service calls in assigned territory and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the Biosense Webster technical department. /li liResponds to customer requests for emergency service. Determines cause(s), troubleshoots and takes corrective action. /li liManage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction /li liParticipate in incident investigation. /li /ul h3Requirements /h3 ul liAssociate degree with at least 2 years of experience in Cardiology, Electrophysiology, biomedical service in a hospital environment, or a medical-related field; OR /li liBachelor’s degree in Biomedical Engineering, Electronics/Electrical Engineering, or Computer Engineering with 2 years of hospital or field service experience /li liStrong English verbal and written communication skills. /li liProficiency in Microsoft Office. /li liFamiliarity with service management systems (a plus). /li liAbility to use standard test equipment, including digital multimeters. /li liDemonstrated ability to drive customer satisfaction and continuous improvement. /li liAbility to work in both office (25%) and field (75%) environments. /li liWillingness to travel on short notice, including frequent air travel. /li liMust reside in close proximity to a major airport. /li liAbility to operate a company vehicle with a valid driver’s license. /li liCommitment to safety rules and procedures at all times. /li /ul h3Required Skills /h3 pAccountability, Analytical Reasoning, Communication, Continuous Improvement, Customer Empathy, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Incident Management, Innovation, Issue Escalation, Process Oriented, Project Management Office (PMO), Repair Management, SAP Field Service Management, Service Request Management, Technical Credibility /p h3Senior level /h3 ul liNot Applicable /li /ul h3Employment type /h3 ul liFull-time /li /ul h3Job function /h3 ul liInformation Technology /li liHospitals and Health Care /li /ul pReferrals increase your chances of interviewing at Johnson Johnson MedTech by 2x /p /p #J-18808-Ljbffr