Job Description ESSENTIAL DUTIES AND RESPONSIBILITIESPerforms tasks as delegated by the Bakery Department Manager and effectively leads the Bakery department in the absence of the department managerReinforces Festival culture, guest service, and performance expectations to all Bakery associatesTrains new Bakery associatesWrites and conducts performance reviews of Bakery associatesDocuments violations of company policies/procedures by Bakery associates and conducts appropriate corrective action, up to and including terminationAnswers questions and provides guidance to all Bakery department associatesEnsures all department standards are being met in the Bakery departmentObserves sales floor and back stock conditions; takes action to correct areas of opportunityMaintains appropriate inventory levels and ensures accurate pricing on products received and soldCommunicates and works cooperatively with Store Director, Bakery Director, other Department Managers and Bakery Associates to maintain standards and exceed guest expectationsProvides excellent services to all guestsAssists guests with finding items they are looking forTakes orders for cakes and other special requestsPackages and prices items from the service caseAnswers the telephone and assists guests using proper phone etiquetteAddresses guest concerns and resolves issues when a guest is not satisfied with the service or product receivedAssists all department associates with daily responsibilities while leading by exampleContributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as neededResponsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issuesRequired to maintain food safety logsEnsures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pmRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.Other duties as assignedQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School Education or equivalent combination of education and experienceUnderstands being in a leadership role and how to motivate a team of individualsMust possess great oral and written communication skillsKnowledge of technology and the use of a computerThorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisionsAbility to deal tactfully and effectively with guests and all personnelKnowledge and understanding of all safety requirements and company safety policiesMust possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixersMust have WI Certified Food Manager License (Festival will pay in order to get certified if not)PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time)Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipmentThe position requires the associate to lift up to 60 pounds on an occasional basis (30% of time)Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipmentWorking conditions consist of occasional exposure to extreme temperatures (20% of time)WORK SCHEDULEThe Bakery Assistant Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays#FFHIGH