Job DescriptionWe are looking for an Executive Housekeeper for Chia Laguna Resort, which is composed of three hotels, Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia Curio Collection by Hilton, and the Hotel Village.The role of the Executive Housekeeper is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas and to provide the highest level of care and service to all residents, internal employees / clients and directors in line with the agreed service level and procedures.Ensuring every guest request is completed promptly and decisively, aspiring to make the impossible, possible!
The role is defined the by our values.Passion and service are integral to everything we do.We don't just offer a great welcome, we take care of all the little things that make a real difference to the experiences people have.People make companies and we want all of us as a company to be the most positively engaged, working together in supportive teams and always evolving to provide the best service.Requirements:· A minimum of 5 year's previous experience working as Housekeeping Assistant Head or longer in a Supervisor role with strong focus to customer service, in a 5 star hotel luxury.
· Experience of understanding how day to day performance links in to service level agreements/standards and key performance indicators.
· A proven track record of successfully leading people.
Interpersonal Skills.
· Knowledge on Microsoft Office Programmes and Outlook.
· Knowledge on a Property Management System or equivalent.
· Fluent in English and Italian both verbal and written.
· Previous Hilton Working Experience and knowledge of OnQ System is a plus.Core Role:· Manage, motivate and develop individuals within the team to enable them to meet current and future guest needs.
· Provide day to day direction and support to the Housekeeping team, ensuring that all training and competency records for each team member are completed.
· Anticipate any guests's needs, follow up and ensure that the guest expectations are met and where possible exceeded.
· Personalised bespoke service is maintained for every individual client, knowing their preferences and specific needs.
· Attention to detail on all aspects of the job.
· Ensure that an accurate log is maintained for any guest deliveries as per the set standards.
· Ensure that a detailed daily log is maintained for any incidents, resident issues and shift handover.
· Delegate in a way that encourages development and creates a sense of ownership and responsibility at all levels.
· Coach individuals in the team to build a high performing team to meet guest's needs.
· Reward and recognise individual and team performance to encourage an engaged and motivated team.
· Actively and positively engage with colleagues, guests, visitors, clients and our service providers to ensure a seamless service experience is created.
· Anticipate guest's needs and follow up to ensure that their expectations are met and where possible exceeded.
· Ensure that a great working relationship is maintained with our client and other departments within the building.
· Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.
· Support your colleagues and assist coaching new starters through their probation periods.
· Working close to all our service partners and maintaining a good relationship to expand business.
· To check, read and action e-mails and other requests regularly and on a timely basis.
· To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
· High level customer service ambassador.
· Able to understand, anticipate and deliver outstanding personalized service.
· Able to demonstrate a professional and organised approach to the role.
· Able to handle, complete and execute different levels of requests.
· Great team player and can take ownership and responsibility.
· Logical thinker, able to spot errors and resolve issues.
· Attention to detail and ability to prioritise.
· Professional service approach knowledge.
· Confident and outgoing nature.
· Able to communicate clearly and confidently face to face or over the telephone.
· Able to engage with other people to create empathy and rapport.
· Strong leadership skills.
· An excellent customer focused manner at all times.
· Demonstrating the ability to be proactive.
· The ability to lead and develop a diverse team.
· The ability to communicate effectively at all levels.
· The ability to lead change.
· A very high standard of personal appearance.
· Professional service approach knowledge.
· A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
📌 Executive Housekeeper - Chia Laguna Resort
🏢 Italian Hospitality Collection
📍 Egna