Job Description
The resource, reporting to the Hotel Manager, is responsible for:
1. daily/weekly planning and appointment organisation
2. guest management: from reception and control, from appointment to dismissal
3. operational monitoring of therapist(s), sharing of daily objectives
4. guest retention, monitoring therapies/programmes and new sales opportunities
5. product preparation and responsibility for stocking consumables and professional booths - reordering and procurement
6. Shared responsibility for The Botanic Spa department and employees
7. Annual planning, management control and performance to support the General Manager
Qualifiche
Qualifiche:
8. Titolo di studi specifico in ambito estetico
9. Ottima conoscenza lingua italiana ed inglese, gradita conoscenza di una terza lingua
10. Esperienza di almeno tre anni maturata nel ruolo in contesti alberghieri d’eccellenza con elevati standard di servizio
11. Massima serietà, professionalità, discrezione e disponibilità
12. Orientamento all’ospite, ottime capacità comunicative
13. Doti di leadership e di gestione dei collaboratori
Qualifications:
14. Specific qualification in the field of aesthetics
15. Excellent knowledge of Italian and English language, knowledge of a third language appreciated
16. At least three years' experience in the role in excellent hotel contexts with high standards of service
17. Utmost seriousness, professionalism, discretion and availability
18. Guest-oriented, excellent communication skills
19. Leadership and staff management skills
Informazioni aggiuntive
SI OFFRE:
20. • Inserimento previsto immediato, con contratto stagionale a termine Ottobre 2025
21. • CCNL Turismo forfettizzato e premio produzione annuale
22. • Disponibilità full time da lunedì a domenica con un giorno di riposo a settimana nel corso della stagione
23. • Vitto e alloggio in appartamento condiviso (camere doppie)
24. • Utenze a carico aziendale con massimale
25. • Formazione interna sia a livello gestionale che di procedure
26. • Formazione su mondo Relais & Chateaux e quality assessment, principali normative vigenti
27. • Piano inserimento circuito HR Relais & Chateaux
28. • Assistenza e supporto sanitario con Medico Aziendale
29. • Programma Total Quality aziendale
30. • Possibilità di trasferte per formazione specifica
31. • Programma Relais Team di Relais & Chateaux
32. • Accesso servizi Hotel nel rispetto della policy aziendale con agevolazioni esclusive
WE OFFER:
33. • Placement expected immediately, with a seasonal contract ending October 2025
34. • Flat-rate tourism CCNL and annual production bonus
35. • Full time availability from Monday to Sunday with one day off during the season
36. • Board and lodging in shared Apartment with double rooms
37. • Utilities at Company expenses with a ceiling
38. • Internal training at both management and procedural levels
39. • Training on the Relais & Chateaux world and quality assessment, main current regulations
40. • HR Relais & Chateaux circuit insertion plan
41. • Healthcare assistance and support with a company doctor
42. • Company Total Quality Program
43. • Possibility of travel for specific training
44. • Relais Team Program by Relais & Chateaux
45. • Access to hotel services in compliance with company policy with exclusive discounts