Job ID: | Amazon Data Services Hong Kong Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Serve as the primary business interface with the Colocation provider's technical and facility teams to address day-to-day operational requirements within the Availability Zone (AZ);
Supervise the on-site Colocation providers and respective contractors, to ensure all works performed is complied with established practices, procedures & local legislation;
Manage Colocation suppliers to conduct routine maintenance, and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
;
Generate change management requests & incident management tickets for Data Center facility;
Engage in non-office on-call responsibilities and respond promptly to emergency situations or incidents, such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures to effectively handle these situations;
Deeply involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues;
Establish comprehensive English documentation to business & facility operations in partnership with the Colocation provider;
Constantly explore and recommend improvements to enhance the data center safety, security and availability;
Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards;
Take charge of the installation of the racks and conduct the rack space, power/cooling assessment;
Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases;
Assist in internal recruitment including conducting interviews and assisting with onboarding.
A day in the life
Providing timely escalation for all facilities-related issues within the data center;
First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA);
Providing assistance to junior and peers;
Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation;
Utilization of administrative tools for change management, ticketing, and asset management;
Supporting project/stakeholder team and vendor activities;
Overseeing all Commissioning activities;
Completion of assigned project tasks and managing associated reporting metrics;
Engaging other supporting teams for issue resolution;
Ensuring compliance of AWS Data Center safety and security protocols;
Involving in day-to-day data center facility operations work including facility change management;
Involving in vendor management and technical consultation work;
Reviewing emergency and standard operating procedures;
Participating in facility event analysis;
Participating in emergency drills and emergency facility event response;
Participating in local and global facility operations-related projects;
Participating in multiple cross-team trainings;
Being provided an opportunity to drive operational excellence and better customer experience.
Basic Qualifications
Knowledge of electrical systems in critical Data Center operations that include but are not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems or SCADA systems;
Minimum 3 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as datacenters, operation factories, substations, hospitals, etc.
; Experience in major facilities incident management;
Holder of a diploma, an undergraduate degree or above in any engineering-related discipline; Strong bi-lingual verbal and written communication skills (English and Chinese).
Preferred Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field;
Experience with operation and maintenance of data centers, or Mission Critical facility management experience for a large enterprise or large Colocation provider;
Good work attitude and eagerness to learn, with deep attention to details and accuracy; also possess strong problem-solving skills and strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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