Req ID: 500471
Purpose of the Job
The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers. The role includes the responsibility to be the technical Customer interface in global service maintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna being the Warranty work package owner in charge of QCD (quality, cost and delivery) KPI.
Position in the Organization
The position will be part of Services Signalling Business Unit Organization - Maintenance and Technical Assistance team.
Network & Links
Internal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.
External relationships with Customer infrastructure operators and maintenance technicians.
Responsibilities And Accountabilities
system performance monitoring
execution and supervision of HW and SW system upgrade
technical expertise with product engineering in case of unknown bug or unknown behaviour
providing Customer feedback in order to improve products and meet Customer's needs
providing training to Customer maintenance staff
definition and implementation of Maintenance and technical assistance plans
coordination and support to maintenance technicians on field
providing support to Service organization in the definition of maintenance strategy in tenders and offers
cooperation with product engineering in the definition of maintainability requirements during the product’s design phase
The position also includes the availability to perform activities outside of the Bologna Alstom site and to be part of the team that supports by remote H24 the customer maintenance team.
Educational Requirements
Degree in Electronics Engineering or equivalent. Degree in Mathematics/Physics will also be considered.
Technical competencies
Knowledge of electronic design principle and methodology
Basic knowledge of the most common operating systems
Basic knowledge of the most common net protocols (TCP/IP, …)
Capability to interpret electric drawings and schemes
Capability to use test tools (oscilloscope, wave generator, multimeter, etc…) will be a plus
Knowledge of railways signalling systems and principles will be a plus
Behavioural competencies
Capability to perform analysis and to relate information from different contexts
Capability to work in team and attitude to problem solvingCapability to work in stress and urgency conditions
Experience
At least two years of experience on Electronic/Electromechanical company as on site or remote technical assistance is desirable. New graduates will be evaluated.
Languages
Italian: excellent level written and spoken
English: good level written and spoken
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type: Experienced
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