PstrongJoin the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour /strong /ppstrongemDo Work That Matters /em /strongstrong- Your role and responsibilities /strong /ppDo you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve the most current and complex challenges. strongKPMG Advisory /strongoffers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions. /ppWhen you join ourstrongCustomer Strategy Team /strong instrong Rome /strong, you will be part of the biggest revolution underway, rethinking the strongcustomer experience from a digital perspective /strong, steering customer-centric transformation programmes, harnessing the potential of data to map, plan and improve customer lifecycle management. /ppSpecifically, you will be tasked in: /pullistrongMapping and redesigning the customer experience throughout the customer journey /strong, with the aim of optimising omni-channel engagement while also streamlining the enabling operating processes /lilistrongDeveloping customer listening and feedback system /strong, correlating them with operating performance in order to identify customer-driven transformation initiatives /lilistrongManaging large-scale digital transformation projects /strong helping companies to innovate their development processes for the launch of new products and services /lilistrongDeveloping analytical models /strong,incorporating internal and external signals in order to maximise the use of data in designing the customer experience and/or developing new services /li /ulpstrongemCome As You Are - Your skills and characteristics /em /strong /ppThis is the perfect opportunity for you if you have: /pulliPassion and a strong desire to transform and impact the customer experience /lilistrongAt least 4-5 years of experience /strongin similar consulting services in the customer area /liliA degree in business, engineering or quantitative marketing /liliAn excellent knowledge of English, preferably with study and/or work experience abroadbr/li /ulpExperience in one or more of the following fields: /pulliemCustomer experience excellence /em /liliemDigital transformation and the development of new digital relationship channels (apps, websites, social media, etc.) /em /liliemCustomer value management/customer data and analytics /em /liliemCustomer care optimisation and CRM /em /liliemDevelopment and digitalisation of sales networks and store networks /em /li /ulpstrongemYour Future With Us - What you’ll find at KPMG /em /strong /pulliAn stronginclusive /strong and equitable strongwork environment /strong that respects, encourages and values strongdiversity /strong /liliA challenging and dynamic environment that encouragesstrong creativity /strong and strongteamwork /strong /lilistrongHybrid /strong work arrangements to promote a healthy work-life balance /liliAdvanced strongtraining /strong and development programmes to stay current /lilistrongInternational mindset /strong and stronginnovative projects /strong /liliInitiatives focused on strongmental and physical well-being /strong /li /ulpstrongemTogether for Better – Our values and commitment /em /strong /ppLeadership, teamwork, respect every individual, continuous learning, transparency, commitment to the community and integrity. These are the strongKPMG /strong strongvalues /strongthat create an environment that encourages the sharing of ideas and knowledge, so our professionals can strongachieve their full potential /strong. /ppAs a result of our commitment to fostering anstronginclusive work /strongenvironment, our Network complies with the standards of the strongISO 30415 /strong requirements, on the Diversity and Inclusion Management System, and strongUNI PdR 125 /strong, relating to gender equality. Within our strongImpact Plan /strong - Our Impact Plan (kpmg.com) - you will find summarised all the strongconcrete actions /strong we are taking on environmental, social and governance (strongESG /strong) issues. /ppemYour data will be processed in full compliance with the provisions of Regulation (EU) no. 679/2016 (General Data Protection Regulation - “GDPR”), as amended. For more information, please see KPMG’s privacy policy. /em /ppemKPMG Advisory S.p.A. is an equal opportunity employer /em /p #J-18808-Ljbffr