ABOUT THE ROLE
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Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.
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As part of Stellantis' commitment to customer satisfaction and continuous vehicle quality improvement, the
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Components Quality Coordinator plays a key role in managing qualitative feedback from markets and ensuring timely and effective solutions to customer issues.
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WHAT YOU WILL DO
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Act as the main contact for markets
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, collecting and analyzing customer quality feedback
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(Customer Incident Reports).
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Monitor and follow up on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments.
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Coordinate the implementation of robust solutions by aftersales networks to resolve customer concerns regarding vehicles in the field.
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Support the improvement of vehicle quality and contribute to warranty cost control within Stellantis brands.
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Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and communicate updates to markets via internal information systems or regular meetings.
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Collaborate closely with the
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Stellantis Technical Assistance teams.
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Assess the technical content and completeness of
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Customer Incident Reports
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, ensuring sufficient detail for investigation.
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Escalate issues to the Control Tower for review through \"quality gate\" meetings when necessary.
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Draft
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Technical Service Bulletins (TSBs)
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once corrective solutions are validated by Engineering.
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WHO YOU ARE
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Engineering Degree (or equivalent )
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Experience in
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Technical Aftersales, Quality, or Engineering roles.
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Broad knowledge of automotive products and systems (architecture, electrical/electronic systems, telematics, chassis, powertrain, diagnostics, etc.).
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Strong analytical, writing, and verbal communication skills.
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Strong customer focus and cost awareness.
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Excellent organizational and coordination skills, with the ability to manage cross-functional topics.
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Strong communication and teaching skills; open-minded and collaborative.
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Self-driven, with good time management and priority-setting abilities.
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WHY JOIN STELLANTIS
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Be part of a global automotive leader evolving its accessories and services ecosystem.
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Play a key role in shaping partnerships and portfolio expansion strategies
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.
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Work in a highly cross‐functional and international environment
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.
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Drive programs with clear business, customer and margin impact
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.