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Risorse Professional, a company specialized in the search and selection of Middle and Senior Management profiles, is looking for the following position on behalf of a leading international law firm:
IT Support Specialist
Responsibilities
* Take ownership of problems and incidents and see them through to resolution working with various global teams, keeping users informed about their incident status;
* Assist with installation, configuration, and administration of laptop and desktop hardware such as re-imaging and laptop replacements;
* Monitor and report issues to the responsible teams following the ITIL incident and problem management model. Log incidents, change requests, problems, and service requests in the ServiceNow incident management system;
* Identify root causes of incidents using analytical tools such as NextThink;
* Provide expert advice on the NetDocuments document management system, Microsoft Office products especially Outlook, Word, and Teams, and other core technologies;
* Assist with scheduling, setup, and troubleshooting of videoconference calls;
* Work closely with the NOC team to identify issues and work on servers and network hardware where required;
* Administer the office phone system (Teams);
* Escalate security issues to the information security team when appropriate and whitelist new software;
* Provide floor support for MFDs (printers, copiers, scanners) and coordinate reprographics work with external suppliers and document services.
Technical Qualifications
* Expert proficiency in Microsoft Office;
* Desktop support experience with excellent communication skills;
* Knowledge of NetDocuments, iManage, or similar document management systems;
* Experience supporting iPhones including use of MDM solutions such as InTune;
* Law firm experience;
* Knowledge of MS Office suite of products;
* Experience with video conference systems such as Cisco, Neat, or Poly;
* Relevant certifications such as MCSE, MCP, MOS;
* Degree-level education;
* Experience with Dell hardware;
* Knowledge of ServiceNow or other call logging systems;
* Experience supporting printers and MFDs.
Additional Qualifications
* Proficient in English (minimum B2 level);
* Ability to communicate clearly with users without confusing jargon;
* Effective communication with IT teams, management, and other firm personnel;
* Ability to read, analyze, interpret, and write technical documentation;
* Ability to coordinate multiple, simultaneous tasks;
* Flexibility to work flexible hours, travel occasionally, and participate in an on-call rota system as required.
Type of contract: Permanent employment contract;
Salary range: RAL €35,000–40,000 + benefits + bonus (based on the achievement of targets);
Work location: Milan. Occasional travel to Rome (1–2 days every two months).
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