Job description
Join our team and start a new adventure in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization.
Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field but above all being an ambassador of our organization to clients thanks to:
Your interpersonal skills and ability to listen in order to build a strong relationship of trust with our clients and fully understand their challenges and issues.
Your curiosity and eagerness to learn as we support over 1000 clients from all sectors worldwide.
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Your missions
* Manage and coordinate daily IT team operations
* Monitor service performance and ensure compliance with SLAs
* Collaborate with business functions to assess and meet IT needs
* Supervise external vendors and ensure the quality of outsourced services
* Implement and maintain IT service management processes based on ITIL
* Troubleshoot and resolve complex IT issues, providing senior-level support
* Prepare reports and analysis on IT service performance
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Your profile
* Knowledge of ITIL practices and IT service management
* Experience in software development
* Experience with monitoring and service management tools (e.g. ServiceNow, JIRA)
* Competence in project management and Agile methodologies
* Familiarity with IT infrastructures, networks and cybersecurity
* Academic background: engineering schools or IT degree
* Fluent Italian and English
* You have excellent communication and interpersonal skills and are able to work under pressure in a dynamic environment
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What we offer
* An international community bringing together 110+ different nationalities
* An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
* A robust training system with our internal Academy and 250+ available modules
* A vibrant workplace that frequently gathers for internal events (afterworks, team buildings etc.)
* Strong commitments to CSR notably through participation in our WeCare Together program
* Remote policy: Possibility to work remotely 2 days per week
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Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.