Automation Hardware Technical Support Europe Join to apply for the Automation Hardware Technical Support Europe role at Beckman Coulter Diagnostics We are currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will be in an international environment, and you will provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to resolve appropriate actions to rapidly repair instrumentation, train our customers and our Service Engineers, and support our Applications Team while verifying the operational performance and data quality of systems to supply to our overall commercial organization. You will operate independently mainly in Italian/Germany territory and in Europe when needed (overnight travel as needed) to provide excellent customer service to clients while installing and maintaining automation instrumentation and systems in hospital and stand-alone laboratory environments. The team collaborates to share standard methodologies, mentor, and receive experienced technical support. If you thrive in a fast-paced role and want to build a world-class post-sales organization, read on. The essential requirements of the job include: Biomedical engineer or equivalent. At least 5 years of Technical Support, Field Service experience with Diagnostics market. Early careers are welcome but with troubleshooting experience gained during thesis or internships. Proficient English, both spoken and written, is mandatory. Ability to travel and provide service in the whole country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required. It would be a plus if you are: Willing to work different shifts/flexible hours as business needs. Analytical mindset, able to analyze data, identify problems and find effective solutions. Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. We believe you’ll like what you see. At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled. We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters. For more information, visit www.danaher.com. Seniority level: Not Applicable Employment type: Full-time Job function: Engineering and Information Technology Industry: Medical Equipment Manufacturing Referral information: Referrals increase your chances of interviewing at Beckman Coulter Diagnostics by 2x J-18808-Ljbffr