Pul liTake the lead in shaping global service operations in a dynamic environment /li liJoin a global leader in packaging machinery and take charge of service operation /li /ul h3Azienda /h3 pAn international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food beverage industry. /p h3Offerta /h3 pThe Service Manager will have the following responsibilities: /p ul liOperational and strategic management of the team /li liCoordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams /li liDefinition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability) /li liResource planning and budget management for the business unit /liliCollaboration with commercial and technical departments to ensure an integrated and competitive offering /li liTeam management, with a focus on training, motivation, and skill development /li liDirect interface with strategic clients and international partners /li /ul h3Competenze ed esperienza /h3 ul li10+ years of experience in similar roles, ideally within the industrial or packaging sectors /li liStrong leadership and strategic mindset, with proven managerial capabilities /li liDeep understanding of aftermarket business models, including spare parts and service sales dynamics /li liFluent in English; additional languages are a plus /li liWillingness to travel internationally and work in dynamic environments /li liExperience in entrepreneurial or fast-growing contexts is a strong advantage /li liExcellent interpersonal and communication skills, with a customer‑centric approach /li liResults‑driven attitude, focused on performance and continuous improvement /li /ul h3Completa l'offerta /h3 pAn excellent opportunity to work in a company that has made quality and branding its key strengths at the international level. /p /p #J-18808-Ljbffr