Ph3Store Director (m/w/d) – Milan Via Verri /h3pWe invite you to apply for the Store Director (m/w/d) role at RIMOWA. /ph3About RIMOWA /h3pOne crew, one DNA, one purpose – welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers worldwide, blending luxury and functionality while honoring heritage, craftsmanship and a commitment to innovation. /ppLocation: Milan, Via Verri /ph3Opportunity /h3pJoin RIMOWA as our Store Director for the flagship store and help shape the experience of a brand that stands for quality, innovation and timeless design. /ph3Responsibilities /h3h3Elevate Luxury Retail /h3ulliImplement strategies to enhance the luxury customer experience and achieve outstanding business results. /liliBuild, manage and develop a high‑performing team dedicated to excellence. /liliOversee flawless store operations, collaborating closely with HQ. /li /ulh3VIP Client Management /h3ulliEnsure customer service exceeds expectations at every touchpoint. /liliDevelop and maintain a loyal VIP customer base using advanced CRM tools. /liliStrengthen relationships with VIP clients and manage PR engagements. /li /ulh3Business Development Performance /h3ulliDrive sales performance, monitor KPIs and implement strategic improvements. /liliIdentify new opportunities and collaborate with merchandising for optimal stock levels and visual standards. /li /ulh3Team Leadership /h3ulliFoster a supportive work environment through goal setting, performance feedback and team‑building activities. /liliAttract, recruit and develop the best talent in the industry. /li /ulh3Client Care Excellence /h3ulliManage post‑purchase care services, optimizing processes for repairs, warranties and exchanges. /liliMaintain high standards to enhance overall customer satisfaction and loyalty. /li /ulh3Operational Excellence /h3ulliEnsure smooth daily operations and effective cost control. /liliComplete necessary administrative work and reporting accurately and on time. /li /ulh3Qualifications /h3h3Background and Experience /h3ulliMinimum 10 years’ experience, preferably in luxury retail. /liliProven track record managing a high‑traffic store as a Store Manager. /liliExcellent interpersonal skills: effective verbal and written communication. /liliStrong leadership skills with experience training and coaching team members. /liliAbility to interact with clients in a sophisticated manner. /liliProficiency with digital tools and POS systems. /li /ulh3Education /h3ulliUniversity degree (e.g., bachelor’s) in a related field. /li /ulh3Additional Skills /h3ulliExcellent problem‑solving skills and the ability to make sound decisions under pressure. /liliStrong organizational skills with the ability to multitask effectively. /liliA proactive and innovative approach to improving store processes and customer experiences. /liliFluency in English and the local language; additional languages are a plus. /li /ulh3Offer and Benefits /h3ulliA competitive salary based on experience with additional profit‑sharing scheme. /liliLunch tickets €9 per day. /liliStaff discount on RIMOWA products as well as regular LVMH Family Friends offers. /liliYour own RIMOWA Essential Ambassador suitcase after 6 months on a permanent contract. /liliFinancial and psychological support through the LVMH Heart Fund. /liliAn international and exciting environment within the LVMH Group. /liliExciting projects and individual career‑development opportunities. /liliRegular product and leadership trainings to continuously expand your know‑how in the luxury segment. /li /ulpReady to Elevate Your Career? Join a team that values luxury, excellence and innovative thinking. Apply now and take your career to the next level with RIMOWA! /ppGet to know us on Instagram and Twitter: @RIMOWA or at /p /p #J-18808-Ljbffr