We are looking for a Omnichannel Customer Operations Manager who will be responsible for leading and overseeing customer operations across all channels, including B2B (sales back office) and Direct-to-Consumer (e-commerce and retail).This role will play a key part in ensuring seamless and efficient end-to-end customer processes, driving operational excellence, and enhancing the overall customer experience across all touchpoints. The position requires strong cross-functional coordination and the ability to manage complex stakeholder dynamics.Kwonledge, Skills & Abilities Required- Proven experience in customer operations or customer service roles both for B2B and B2C, with team management responsibility- Strong knowledge of B2B sales back office processes and order management workflows- Experience in managing operations for Direct-to-Consumer channels, including e-commerce- Solid stakeholder management skills and experience working in cross-functional environments- Strong operational mindset combined with a customer‐centric approach- Excellent organizational, analytical, and problem‐solving skills- Proactive attitude with a focus on continuous improvement and process optimization- Fluent in English#J-18808-Ljbffr