As a valued member of Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in‑house digital systems.
What do we offer you?
Excellent Salary
Fully paid training and IT equipment provided
Monthly 1‑to‑1 meetings with your Team Leader
Career growth across Jet2.com & Jet2holidays
27 days holiday entitlement per year
4 days off per week
Monthly rosters shared in advance
Exclusive discounts on Jet2.com flights and Jet2holidays hotels
Recommend a Friend bonus scheme
What will I do?
As an Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry‑leading customer service. You’ll be at the heart of creating memories for our customers.
Create Memories – Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.
Take Responsibility – Be a point of contact during flight disruptions, emergencies and customer escalations, ensuring every situation is handled with care and working together as one team to achieve our on‑time performance service and customer satisfaction requirements.
Be Present – Represent Jet2holidays in the arrivals hall and departures terminal, guiding and assisting customers throughout their airport experience. Provide our customers with essential