Customer value creation manager (gallarate)

Experteer OverviewIn this role, you will drive value creation for retailers by leading diagnostic analyses and shaping customized action plans.
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You will animate cross-functional workshops with Sales and other teams, translating data into concrete recommendations.
You'll work with internal assets and external partners to tailor propositions and steer implementation.
This position offers exposure to strategic, multinational clients and a chance to impact growth through data-driven insights and collaborative problem solving.Retribuzione / BenefitsRun client diagnoses ahead of meetings and workshops: assess performance, benchmark against competition, identify growth opportunities with international shoppersConduct surveys and mystery shopping to evaluate in-store customer experienceAnalyze external information from client strategy to omnichannel tools with support from a junior resource and a data analystTailor Global Blue's value proposition to client context by combining internal assets with external partner solutionsFacilitate value creation workshops and steering committees with Sales teamsSupport and ensure roll-out of value creation action plans and innovationsCollaborate with internal stakeholders (Sales, Product, BI, IT) to deliver coherent client solutionsResponsabilitàBusiness school or university degree7+ xlwpduy years of professional experience, ideally in consulting or fashion & luxury retailStrong analytical skills and confidence with data elaboration toolsExcellent PowerPoint and storytelling capabilitiesStrong interpersonal skills, autonomy, and organizational abilitiesAbility to work cross-functionally across the organizationStrong customer orientation and client-facing experienceFluency in English; German is a strong plus
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