We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.
Primary Responsibilities
* Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top-notch service at all times.
* Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
* Achieve key productivity goals, including 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Skills and Qualifications
* Electro-mechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. Past roles such as Military or Veteran with electro-mechanical experience, HVAC / Cable Internet technician, Electrician, Automotive Mechanic or Repair are relevant.
* Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
* Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
* This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
What Success Looks Like in the First 60 Days
* You have successfully navigated through our new hire training and completed the technical training courses, setting you up for success in:
* Comprehensive understanding of our company and customer service culture.
* Clear expectations regarding call load, territory alignment, and client satisfaction.
* Thorough knowledge of the equipment and inventory needed to support your territory.
* Actively and correctly completing service calls independently.
Additional Benefits
* Substantial growth opportunities for future career development within a supportive and collaborative company culture.
* Full medical / dental / vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
* Paid time off, plus holidays and personal days.
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