PpOn behalf of a client with offices in Luxembourg, we are lookging for a Business Analyst to work a 9 month project with likely extensions. /p h3Candidate experience /h3 ul liMinimum 3 years of experience in digitalisation/automation and process management; /li liProven experience in the user support area; /li liGood knowledge and understanding of financial products. /li /ul h3Competence /h3 ul liExcellent communication/presentation skills (level B2 of English); /li liProficiency in MS PowerPoint. /li /ul h3Scope /h3 ul liConduct business analysis and collect detailed requirements from all stakeholders and perform analysis; /li liParticipate in User Acceptance Testing (UAT) and document the results; /li liFacilitate communication and meetings with IT and other support teams; /li liOrganize presentations and maintain GCP documentation; /li liProvide user support and manage the ticketing system; /li liDaily follow up of the mailbox, address the incoming requests, carry out investigations and liaise with business and IT where necessary; /li liMaintain catalogue of outstanding Issues (description, priority, prospects for resolution); /li liParticipate to regular meetings to plan future improvements/projects on the related-application and identify solution to reduce the backlog; /li liCommunicate regularly with the business users to inform them about their issues and get the priorities, statistics. /li /ul pThis represents a fantastic opportunity to join a leading organisation, on a dynamic and challenging project. For more information, please apply. /p /p #J-18808-Ljbffr