PstrongCompany Overview /strong /ppGreenSketch is a full-stack, AI-driven solar industry ecosystem platform. Developed by OSW Group, it is the world’s first free, end-to-end solar and battery design platform created for solar professionals, connecting the industry with homeowners, installers, and leading solar brands with unprecedented speed, intelligence and transparency. From rooftop mapping, battery system layouts, to instant quotes, GreenSketch supports lead generation to enhance efficiency across the clean energy industry. /ppbr/ppstrongRole Summary /strong /ppAs a Senior Customer Success Manager, you serve as the main point of contact for our installer partners in Italy. You drive strategic onboarding, high adoption rates, and sustained customer satisfaction for larger accounts. /ppYou collaborate deeply with enterprise installers to address complex challenges and integrate GreenSketch into their core operations. /ppbr/ppstrongKey Responsibilities /strong /pulliLead onboarding for enterprise and high-value installation partners, managing complex first projects in GreenSketch. /liliServe as strategic advisor for post-go-live customer success, optimizing usage across advanced planning, ordering, and documentation workflows. /liliDrive deep product adoption, expansion, and long-term engagement with strategic accounts. /liliDeliver advanced trainings, webinars, and on-site consultations for key clients. /liliAnalyze customer pain points, blockers, and opportunities; recommend product enhancements. /liliPartner with Product, Development, Sales, and Executive teams on escalations and roadmap input. /liliOwn renewals, upsells, cross-sells, and retention for a portfolio of high-revenue customers. /liliChampion installer feedback internally to shape product strategy and market expansion. /li /ulpbr/ppstrongRequired Qualifications Experience /strong /pulliBachelor's degree or equivalent in business, engineering, or relevant field. /lili6+ years in client facing role with installers, ideally in SaaS or vertical software for trades/services. /liliProven track record managing enterprise/SMB accounts in solar PV, battery storage, or renewable energy. /li /ulpbr/ppstrongSkills Competencies /strong /pulliAdvanced proficiency with SaaS tools; deep understanding of solar PV project data, planning, and compliance. /liliExpertise in scaling customer adoption for complex B2B platforms; experience with churn reduction and expansion. /liliStrong strategic mindset: ownership of outcomes, executive stakeholder management, pragmatic in startup pace. /li /ulpbr/ppstrongPreferred / Nice‑to‑Have /strong /pulliDirect experience in Italian solar installer market, including regulatory and cultural nuances. /liliProficiency in CRM tools (e.g., Salesforce) and analytics for customer health scoring. /liliItalian language fluency; hands-on solar design tool usage. /li /ulpbr/ppstrongWorking Relationships /strong /ppInternal: primarily CS Team, Product, Sales, and C-suite /ppExternal: Installer partners, wholesalers, industry associations in Italy /p