PpAs the Assistant concession Manager for this luxury brand, reporting to the store manager, you will be an Ambassador of the brand, motivating the team to maximise profitable sales whilst ensuring all KPIs and guidelines are delivered. To run and operate an efficient store which represents the brand image and delivers world class customer service. /ph3KEY RESPONSIBILITIES /h3h3Team Leadership Operations /h3ulliEmbody the Brand image for customers and the store team and have a strong understanding of the brand DNA /liliLead by example in demonstrating role model behaviour that is representative of the brand /liliLead the team through morning briefings, objective setting, training and direct coaching together with the Boutique Manager /liliCreate a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency /liliEnsure all Company policies and procedures are adhered to /liliInstruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns /liliOversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office /liliEnsure cash banking is carried out accurately on a weekly basis /liliEvaluate the performance of each Sales Consultant and provide constant feedback to ensure results /liliResponsible for the day to day needs of the business and administration. /li /ulh3Sales Business Monitoring /h3ulliTracking, monitoring and communicating sales targets and KPIs /liliEnsure stock loss is minimised by conducting weekly rotative inventories, participating in bi-annual stock takes and maintaining stockroom standards /liliContinue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximise sales /liliDemonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff /liliKeep up to date with the fashion industry and market trends. /li /ulh3General Store VM/Client Management /h3ulliAssist in the implementation and maintenance of all visual guidelines /liliMaintain store standards that reflect the brand image at all times /liliEnhance customer service standards in store to ensure world class service is delivered at all times /liliBuild relationships with clients to develop loyal clientele in order to reach sales objectives /liliProactively tackle and resolve all customer problems and complaints quickly and effectively /liliMotivate and develop Sales Associates in clientelling and customer service. /li /ulh3PROFILE EXPERIENCE /h3ulliExperience in sales in a luxury, high fashion environment and managing people /liliLeather Goods / Accessories relevant experience /liliPassion for fashion and sales /liliA commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience /liliExcellent personal presentation. /liliUnderstanding of Retail KPIs /liliAbility to effectively and successfully lead and manage a team /liliStrong and demonstrable commercial acumen /liliA passion for customer service and sales floor focused /liliExcellent at working and delivering against deadlines and the ability to work under pressure /liliAbility to prioritise for self and the team and be able to multi task /liliAbility to establish a proactive approach in tackling issues and seek to identify and implement solutions /liliProactive and positive in approach /liliAble to communicate effectively with all internal and external customers and at all levels of the organisation. /li /ul /p #J-18808-Ljbffr