Ph3Job Title /h3 pGuest Experience Ambassador - Season 2026 - Taormina, Four Seasons Hotels and Resorts /p h3Company Overview /h3 pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. /p h3Location /h3 pPerched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th‑century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin‑starred dining and escape into a Four Seasons world of timeless beauty. /p h3Role Overview /h3 pReporting into the Director of Guest Experience, you will be responsible for responding to a wide variety of guest needs and requests, adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. You will handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, resolve customer complaints, and assist customers in all inquiries in connection with hotel services. /p h3Responsibilities /h3 ul liBe responsible for greeting guests, identifying their needs and creating memorable and efficient guest interactions. /li liSupport in maintaining effective communication with all related departments to ensure smooth service is delivered. /li liEngage with hotel guests to enhance the service experience through the introduction of all hotel services and facilities (e.g., Restaurants and Bars, Spa, Concierge, etc.). /li liHandle all guest interactions with hospitality and professionalism, accommodate special requests, resolve complaints, assist inquiries, and respond to all guest requests accurately and in a timely manner. Interaction with guests will be in person and by phone. /li liOrganize itineraries for guests prior arrival, while in house, and support them post‑departure. /li /ul h3Qualifications /h3 ul liAt least a high school diploma. /li liPrevious experience in a guest‑facing role within luxury front office operations, VIP services, concierge, or equivalent. /li liCross‑cultural sensitivity and customer service orientation. /li liA natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship‑building skills, and exceptional attention to detail. /li liFluency in English and Italian required. Fluency in a third European language would be an advantage. /li liLegal right to work in Italy. /li /ul h3Benefits /h3 ul liCompetitive salary, wages, and a comprehensive benefits package. /li liExcellent training and development opportunities. /li liComplimentary dry cleaning for employee uniforms. /li liMeals available at our employee restaurant. /li liEmployee experience initiatives: annual themed employee parties and many ESG events throughout the year. /li liEmployee recognition programs. /li liOpportunities to build a successful career with global potential. /li /ul h3Schedule Hours /h3 ul liThis is a full‑time position. /li liThe candidate must have a flexible schedule and work on weekends and holidays. /li /ul h3Seniority level /h3 ul liNot Applicable /li /ul h3Employment type /h3 ul liFull‑time /li /ul h3Job function /h3 ul liCustomer Service /li /ul h3Industries /h3 ul liTravel Arrangements and Hospitality /li /ul /p #J-18808-Ljbffr