PpThe IT Desktop Support Engineer is responsible for providing technical assistance and support to end‑users for hardware, software, and network‑related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations. /ph3Key Responsibilities /h3ulliProvide bfirst-line and second-line technical support /b for desktops, laptops, printers, mobile devices, and related peripherals. /liliInstall, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard business applications. /liliManage and support buser accounts, permissions, and passwords /b through Active Directory, Microsoft 365, or equivalent systems. /liliRespond to and resolve incidents logged via bticketing systems /b (e.g., ServiceNow, Jira, Zendesk). /liliMaintain and update bIT asset inventory /b (hardware/software tracking). /liliEnsure bsystem updates, antivirus, and patches /b are regularly applied. /liliSupport bnetwork connectivity issues /b, including Wi‑Fi, VPN, and LAN/WAN troubleshooting. /liliAssist in bhardware setup, imaging, and deployment /b for new employees. /liliProvide bremote desktop support /b for off‑site or hybrid users. /liliDocument procedures, incident resolutions, and user guides. /liliCollaborate with other IT teams for bescalations and project support /b. /li /ulh3Required Skills Qualifications /h3ulliBachelor’s degree in bComputer Science, Information Technology /b, or a related field (or equivalent experience). /lilib1–3 years /b of experience in desktop or technical support roles. /liliStrong knowledge of bWindows 10/11, macOS, Microsoft Office 365 /b, and common business applications. /liliBasic understanding of bnetworking concepts /b (TCP/IP, DNS, DHCP, VPN). /liliExperience with bActive Directory, Group Policy /b, and remote management tools. /liliExcellent bproblem‑solving, communication, and customer service /b skills. /liliAbility to work independently and manage multiple priorities. /li /ulh3Preferred Qualifications /h3ulliIT certifications such as bCompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate /b, or equivalent. /liliExperience with bITIL service management /b processes. /liliFamiliarity with bendpoint management tools /b (e.g., SCCM, Intune, JAMF). /li /ulh3Seniority Level /h3pAssociate /ph3Employment Type /h3pPart‑time /ph3Job Function /h3pInformation Technology /ph3Industries /h3pTechnology, Information and Media /ppReferrals increase your chances of interviewing at Sharp Brains by 2x. /p /p #J-18808-Ljbffr