Experteer OverviewAs an Operations Analyst at Glovo in Milan, you will optimize city-level operations to improve user experience and profitability. You’ll partner with the Operations Manager and cross-functional teams to drive growth, efficiency, and scalable processes. You will analyze KPI performance, build reports, and propose improvements while ensuring courier engagement and satisfaction. This role offers meaningful impact on how we operate in multiple cities and supports Glovo’s mission to deliver a fast, easy experience.Retribuzione / BenefitsDrive KPI performance for UX and profitability across a portfolio of citiesPerform strategic analysis and create reports/dashboards on core operational metricsSuggest and implement process improvements to scale operationsEngage couriers (Glovers) to maintain high engagement and satisfactionCollaborate cross-functionally with Commercial and Quality Control teams to ensure alignmentResponsabilitàDegree in a quantitative field (engineering, economics, mathematics, or statistics)At least 1 year of experience in a demanding environment (operations, technology, consulting, or investment banking)Advanced Excel skills and strong data interpretation abilitiesAutonomous, proactive, hands‑on approach to support couriersExcellent communication with problem‑solving, empathy, inclusivity, and curiosityProfessional proficiency in English and ItalianRequisiti fondamentaliEquity planPrivate health insuranceMonthly Glovo creditDiscounts on transportation, food, and kindergartenExtra time off and flexible work from home up to 2 days a weekRemote work up to 3 weeks a year
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