PpDate Posted: 04/15/2026 /ppReq ID: 45902 /ppFaculty/Division: School of Management /ppDepartment: Joseph L. Rotman School of Management /ppCampus: St. George (Downtown Toronto) /ppPosition Number: /ph3About us /h3pThe Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. /ph3Your opportunity /h3pInformation Technology Services is responsible for all computing hardware, operations, network infrastructure, and systems to support and enhance the School's core mission. Rotman students, faculty, and staff use up-to-date technologies to directly enhance learning, teaching, and research. /ppIT Services is divided into four functional groups: Customer Support, Technical Support, Systems Development, and Multimedia. All groups work together to deliver efficient, adaptable, and reliable IT services. /ppThe Business Analyst will acquire information via Discovery Sessions with SMEs and/or end-users to create and document Business Process Maps (BPMs) relating to new software system requirements or enhancements to existing systems. The role also includes divisional data quality, data acquisition practices, and data entry standards, as well as collaborating in the launch, support, and maintenance of core operational data, reporting services, and business processes. /ph3Your responsibilities will include /h3ulliAnalyzing and documenting business requirements, ensuring the requirements document meets the needs of stakeholders and users /liliAssessing needs and contributing to the development of business systems /liliResearching, analyzing, and recommending potential changes to system features; effectively communicating the analysis results to stakeholders, technical staff, and management /liliWriting complex specifications based on system requirements; writing test cases for user acceptance testing and leading user acceptance testing sessions /liliPlanning the implementation of new business system processes /liliTraining end-users on procedures and the use of supported IT systems /liliManaging competing priorities to ensure focus and predictability of deliverables /liliKeeping well-informed on current technologies, best practices, and industry standards /li /ulh3Essential Qualifications /h3ulliBachelor’s Degree or an acceptable combination of equivalent education and experience. A certificate in Business Process Management and/or Business Analysis are considered an asset /liliMinimum five (5) years of experience working with business processes and/or business analysis on large‑scale software systems such as ERP or CRM /liliExperience with business analysis management methodologies and techniques, including requirements analysis, flow charts, process modeling, process mapping, test design, and execution /liliDemonstrated experience preparing and presenting reports to internal stakeholders and training users /liliFunctional knowledge and experience in relational and object database management system concepts and associated reporting tools /liliStrong analytical skills, able to interpret business requirements and articulate them into models and concepts that plug into larger scope projects /liliStrong communication skills, able to present requirements, concepts, and procedures; able to design and deliver training and support materials /liliSelf‑motivated and accomplished at working with minimal supervision, while still delivering quality output within a tight timeframe /li /ulh3Assets (Nonessential) /h3ulliFamiliarity with CRM systems, particularly Salesforce /li /ulh3To be successful in this role you will be /h3ulliGoal‑oriented /liliSelf‑directed /liliTeam player /li /ulh3Notes /h3pThis is a 2‑year term position. /ph3Lived Experience Statement /h3pCandidates who are members of Indigenous, Black, racialized, 2SLGBTQ+ communities, persons with disabilities, and other equity‑deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. /ph3Diversity Statement /h3pThe University of Toronto embraces diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity, and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. /ph3Accessibility Statement /h3pThe University strives to be an equitable and inclusive community and proactively seeks to increase diversity among its community members. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). We strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations during the application and hiring process, please contact /p /p #J-18808-Ljbffr