We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia’s Brucoli Sicily Autograph Collection - Marriott for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.
Key Responsibilities
* Planning Front Office operations based on occupancy forecasts
* Supervises Front Office team and ensures service standards
* Handles guest requests, complaints, and feedback directly
* Communicates guest needs across departments to ensure resolution
* Authorizes spending limits, room credits, and department budgets
* Participates in recruitment, training, and performance reviews
* Promotes upselling and cross-selling to boost revenue
* Leads internal meetings and attends cross-departmental sessions
* Monitors costs, revenue, and financial performance of the Rooms division
* Reviews performance reports and KPIs
* Works toward guest satisfaction targets and review score goals
Requirements
* Proven experience in luxury hospitality, preferably in 5-star hotels
* Preferably previous experience with Marriott or other international hotel brands.
* Strong knowledge of front office operations and guest service standards
* Proficiency in Opera PMS and other hotel management systems
* Leadership skills and ability to manage and motivate a team
* Excellent communication and interdepartmental coordination abilities
* Fluency in English; additional languages are a plus
* Problem-solving attitude and attention to detail
What we offer
* Seasonal contract
* Meals provided
* Career growth opportunities within the company
* Dynamic and collaborative work environment
* Ongoing training and access to professional development courses
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