**Key accountabilities and decision ownership**:
- Drive risk analysis and mitigation to minimize potential Business impacts
- Ensure Release & Change KPI targets are met
- Organize / contribute in post Release /Change analysis & lessons learned to drive continual improvement
- Manage internal and external relationships including off-shore IT support
**Core competencies, knowledge and experience**:
- Background in IT
- Release & Change Management experience in multi-vendor, onshore, offshore, nearshore setups.
- Project Management
**Must have technical / professional qualifications**:
- Fluent in English (written and spoken)
- Experience in process implementation/operation covering IT services (ITIL, Incident, Problem, Change Management)
- Knowledge & experience in using Microsoft Office, Power BI, Sharepoint, Excel macro, VBScript
- Knowledge & experience in using Service Now and BMC Remedy
- Pro-active, self-starter and self-organized