Key accountabilities and decision ownership: - Drive risk analysis and mitigation to minimize potential Business impacts - Ensure Release & Change KPI targets are met - Organize / contribute in post Release /Change analysis & lessons learned to drive continual improvement - Manage internal and external relationships including off-shore IT support Core competencies, knowledge and experience: - Background in IT - Release & Change Management experience in multi-vendor, onshore, offshore, nearshore setups. - Project Management Must have technical / professional qualifications: - Fluent in English (written and spoken) - Experience in process implementation/operation covering IT services (ITIL, Incident, Problem, Change Management) - Knowledge & experience in using Microsoft Office, Power BI, Sharepoint, Excel macro, VBScript - Knowledge & experience in using Service Now and BMC Remedy - Pro-active, self-starter and self-organized