GNOSIS BY LESAFFRE Business UnitGnosis by Lesaffre aims to raise the standard of human health and build a world where proactive health solutions empower people to live longer, happier lives. By exploring the world of microorganisms, we tap into nature's biological processes to develop solutions that address pressing health challenges while promoting positive impact on both human and planetary health. Together with nutraceutical and pharmaceutical brands, we develop revolutionary products that help their customers thrive. Our vision is a future where health is proactive, solutions are sustainable, and the timeless wisdom of nature guides every step forward. Think like Nature to Raise human health.Job DescriptionIntegrated in Supply Chain and Customer Service team, Customer Service Specialist handles all customer inquiries received by email or telephone. Independently manages the full process order to cash, registers complaints and manages reporting as well as samples requests providing all needed information to customers to ensure order fulfilment and on time delivery. Supports Logistics Dept in the delivery process and processes invoices. Customer Service specialist is the single point of contact for the customer acting as front and back office, being the interface with all Company's departments, collecting information and giving prompt feedback. Analyses regularly the customer portfolio, provides order status, detects possible issues and proactively proposes solutions. Customer Service specialist is also involved in the definition and implementation of standard or new processes supporting Supply Chain and Sales Dept, it also enters all product and logistic complaints working closely with Quality department and Logistics.This role includes activities such as:
Managing Customers inquiries, order entry process and order follow upCreating and sending regular order status to customers providing all useful informationFollowing billing process and generate billing documentsCheck the accuracy of all documents provided to Customer and support specific Customer's specific requestsDevelop and monitor performance indicators and report deviationsManage open order and sales reports providing detailed information on regular basis within SC Dept and to Sales DeptLiaise with Sales Managers to develop sales strategies in accordance with the defined budget.Regularly check and report the alignment of forecasts vs orders bookedManage the requests for samples within the Samples Management processCoordinate the activity of the different stakeholders in the process for Artwork approvalRegister complaints and manage returns.Collaborate with all internal departments to ensure Customer Experience (SC, Logistics, Quality, Regulatory, Warehousing, Finance)Identify and recommend process improvements to enhance service level and efficiency
Qualifications
Bachelor's degree (B. A.) or equivalent;Minimum 7 years' related experience and/or training; or equivalent combination of education and experience.Previous experience in Customer Service/Logistics departments. Pharmaceutical and/or nutraceutical business background is considered a plusSecond foreign Language is considered a plusFluent in EnglishExcellent communication skillsProactive and problem-solving attitudeAnalytical and multitasking approachTeamwork and motivational skillsGood Knowledge of office packageExcel and Power pointKnowledge of SAPKnowledge of Salesforce is considered a plus
Additional Information
The job is based in Desio (MB) - ItalyBe part of a growing companyWork in a dynamic international environmentWe promote a sense of fulfilment with a genuine mission: nourish and protect the planet, and Raise Human Health.An opportunity to work in a real international environment.
At Lesaffre, diversity is a strength that enriches our culture and our teams. We are committed to offering you a work environment where you can thrive, regardless of your background, gender, age or abilities. We encourage all applications, as we believe that diverse perspectives strengthen our ability to innovate and meet the challenges of tomorrow.#J-18808-Ljbffr