Overview
Our Client is a leading company specialised in the construction of filling and closing lines and processing plants for the food and beverage industry.
For them we're seeking a talented AFTER SALES BUSINESS MANAGER who will report to the Aftermarket Manager and is based in the HQ of Parma with frequent travel and business trips.
Responsibilities
- Undertake proactive communication with customers, seeking to anticipate and resolve issues
- Conduct regular customer audits and visits and define maintenance contracts, taking a proactive approach to identify and address potential issues
- Engage in preventative maintenance and upgrades
- Promote new products or services providing customers with the information they need to make informed purchasing decisions
- Pursue a high level of customer satisfaction, prevent customer churn, build stronger relationships and retain customers
- Ensure the achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits)
- Identify and pursue new business opportunities to expand the company's client base
- Develop partnerships and strategic alliances to enhance service offerings
- Collaborate with sales and marketing teams to align customer service initiatives with business growth objectives
Key Skills & Qualifications
- Diploma or Bachelor's degree in a technical subject (mechanics, automation, etc...).
- Proven experience in customer service management and business development
- Strong analytical and strategic thinking skills
- Excellent communication and negotiation abilities
- Leadership experience with a track record of driving team performance
- Proficiency in CRM software and customer engagement tools is a plus
- Ability to identify trends, customer needs, and market opportunities
Wyser è il brand globale che si occupa di ricerca e selezione di profili manageriali ed executive di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. I candidati ambosessi (D.lgs. n. 198/2006), sono invitati a leggere l'informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo:
Wyser (Aut. Min. del 15/04/2014 Prot. N: 39/4903)
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📌 After Sales Business Manager
🏢 Wyser
📍 Emilia-Romagna