H3Reporting directly to the owner, you will ensure exceptional service standards, seamless operations, and an unparalleled guest experience. /h3h3strongKey Responsibilities: /strong /h3ollipOversee all departments, including Front Office, Housekeeping, Food Beverage, and Maintenance, ensuring flawless daily operations. /p /lilipCollaborate with department heads to establish and maintain top-tier service standards. /p /lilipMonitor guest feedback and drive continuous improvements to elevate the guest experience. /p /lilipEnsure strict compliance with health, safety, and luxury brand standards. /p /lilipLead, motivate, and develop a team of hospitality professionals, fostering a culture of excellence. /p /lilipManage staffing, recruitment, and training to maintain superior service quality. /p /lilipConduct performance evaluations and implement employee growth strategies. /p /lilipServe as the primary point of contact for VIP guests, handling requests and special arrangements with discretion and professionalism. /p /lilipOversee the design and execution of bespoke guest experiences, including exclusive excursions and events. /p /lilipAssist in budgeting, forecasting, and financial performance monitoring. /p /lilipImplement cost-control measures while maintaining the highest levels of quality and service. /p /lilipUphold and enhance the property’s luxury brand identity through impeccable service and presentation. /p /lilipWork with marketing teams to ensure cohesive guest communication and promotional strategies. /p /lilipDevelop and implement strategic goals in collaboration with the owner. /p /lilipProvide regular reports on operational performance, KPIs, and financial insights. /p /lilipAssist in planning and executing property renovations, upgrades, or new projects. /p /li /olh3strongWhat We’re Looking For: /strong /h3ollipstrong5-7+ years of leadership experience /strong in luxury hospitality, preferably as a strongResident Manager, Director of Operations, Room Division Manager or Guest Relations Manager /strong in a strong5-star property /strong. /p /lilipStrong knowledge of luxury standards, preferably strongLQA (Leading Quality Assurance) standards /strong. /p /lilipDegree in strongHospitality Management, Business Administration, or a related field /strong. /p /lilipstrongFluent in English and Italian /strong (additional languages are a plus). /p /lilipStrong leadership, communication, and problem-solving skills. /p /lilipFinancial acumen and a guest-oriented mindset. /p /lilipDeep understanding of luxury hotel operations, guest services, and industry trends. /p /lilipCharismatic, detail-oriented, and dedicated to fostering an exceptional service culture. /p /li /olpstrongLocation: /strong Costa Smeralda, Sardinia, Italy /ppIf you have a passion for luxury hospitality and the expertise to lead one of Sardinia’s finest properties, we would love to hear from you. /p #J-18808-Ljbffr