PpbDescription /b /p pbJob Purpose: /b /p pThe Project Manager will lead, and coordinate activities related to quality cases and warranty issues, ensuring timely resolution and continuous improvement. This role involves managing a small team dedicated to handling warranty-related matters across Italian and external markets, driving cross-functional collaboration, and ensuring customer satisfaction. /p pbKey Responsibilities: /b /p ul libProject Management: /b ul liPlan, execute, and monitor projects related to warranty and quality case resolution. /li liDefine project scope, objectives, timelines, and deliverables. /li liCoordinate with internal departments (e.g., Quality, RD, Customer Service, Production) and external stakeholders. /li /ul /li libTeam Leadership: /b ul liLead and support a small team responsible for managing warranty claims and quality issues. /li liAssign tasks, monitor performance, and foster a collaborative working environment. /li /ul /li libWarranty Case Handling: /b ul liOversee the end-to-end process of warranty issue management, from case opening to resolution. /li liEnsure compliance with internal procedures and customer expectations. /li liAnalyze recurring issues and propose corrective/preventive actions. /li /ul /li libQuality Improvement: /b ul liIdentify trends and root causes of quality issues. /li liCollaborate with Quality and Engineering teams to implement improvements. /li liReport activities related to warranty and quality KPIs. /li /ul /li libStakeholder Communication: /b ul liAct as the main point of contact for warranty-related topics for Italian and international markets. /li liPrepare and present reports to management and customers. /li liEnsure transparent and timely communication across all levels. /li /ul /li /ul pbRequirements: /b /p ul liProven experience in project management, preferably in quality or after-sales service. /li liStrong understanding of warranty processes and quality case management. /li liExcellent leadership and team coordination skills. /li liFluent in Italian and English; other languages are a plus. /li liStrong analytical and problem-solving abilities. /li liProficiency in project management tools and SAP systems. /li liKnowledge in site documents review and preparation (i.e POS) /li /ul pbPreferred Qualifications: /b /p ul liDegree in Engineering, Management, or related field. /li liCertification in Project Management (e.g., PMP, Prince2) safety (e.g., NEBOSH, IOSH) are a plus. /li liExperience in international environments and cross-cultural teams. /li /ul h3Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. /h3 h3This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. /h3 /p #J-18808-Ljbffr