Salesforce FSL Business AnalystTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
This is a position with grade
12
Your role and responsibilities
* Act as a Subject Matter Expert (SME) contributing to technical and functional design.
* Provide expertise to business process owners, operation support, or project teams.
* Support Business Owners on business requirements and perform business analysis, outlining problems, opportunities, and solutions to support decisions for new or changed IS solutions/services.
* Collaborate with Solution Architects to ensure consistent design of the Salesforce Platform.
* Work with Service Owners to ensure quality and stability of Field Service.
* Collect, document, and review business requirements from Business owners.
* Understand the product and business owner needs, maintain transparency, and engage continually.
* Understand the customer journey and business value realization.
* Define solutions that fulfill customer requirements, leveraging best practices.
* Ensure functional specifications from project teams support an overall solution design.
* Lead continuous development and innovation of solutions to increase value realization.
Qualifications for the role
* 6+ years of experience in IT, including 4+ years in Salesforce development or Business Analysis.
* 2+ years of experience as a Salesforce Functional or Business Analyst.
* Mandatory knowledge of Salesforce FSL.
* Experience with Field Service (other services like Service Cloud are a plus).
* Experience collaborating with external suppliers and global development teams.
* Salesforce certification, at least Administrator; Consultant preferred.
* Knowledge of Business Analysis principles and best practices.
* Strong leadership skills with an interest in exploring new ideas and building relationships.
* Collaborative and proactive approach, working well across cross-functional teams and geographies.
* Fluency in English (written and spoken) is essential.
More about us
ABB Smart Buildings digitally transforms commercial, industrial, and residential buildings for comfort, efficiency, safety, and security—enhancing quality of life through safe, smart, and sustainable electrification solutions, services, and products. We look forward to your application (documents submitted in English are appreciated). Discover more about ABB at www.abb.com. Work model: hybrid #LI-hybrid
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