Ph3Google Workspace Administrator IT Support Specialist /h3 pbSupport Duration: /b From 18th May to 5th June 2026 /p h3Responsibilities /h3 ul liProvide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applications /li liInstall, configure, maintain, and troubleshoot desktop systems, software, and hardware components /li liHandle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applications /li liCoordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalations /li liManage EUC (End User Computing) operations including IMAC activities and device lifecycle management /li liPerform laptop and desktop imaging, OS deployment, patching, and software installations /li liInstall, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systems /li liProvide VIP/Executive support with high-priority incident handling and quick resolution /li liManage AV and conference room technologies including meeting room setup and troubleshooting /li liSupport Active Directory, user account management, access permissions, and authentication issues /li liTroubleshoot network connectivity issues including LAN, Wi‑Fi, VPN, DHCP, and DNS /li liCoordinate with backend infrastructure, server, and application teams for issue resolution /li liProvide Hands Feet support for Network, Server, Storage, and Data Center environments /li liPerform server mounting, rack, and stack activities, cable management, device reboot, and console connectivity /li liSupport shared/network printers and enterprise compliance software installation and troubleshooting /li liMaintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutions /li liSupport after‑hours activities, meetings, migrations, and critical business events when required /li liEnsure SLA compliance and maintain strong communication with users, vendors, and stakeholders /li /ul h3Desired Skills /h3 ul liHands Feet support for Data Center operations (Compute, Storage, Backup, Network) /li liExperience with server hardware, rack labelling, cabling, and physical infrastructure support /li liKnowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management tools /li liExperience with ServiceNow ticketing and ITIL‑based support environments /li liAbility to coordinate with vendors and backend teams for enterprise‑level incident management /li /ul h3Additional Requirements /h3 ul liThe backfill role requires onsite presence when the primary engineer is on leave or vacation; advance notice will be provided whenever presence is required /li liThis is a long‑term contract position /li /ul h3Seniority Level /h3 ul liAssociate /li /ul h3Employment Type /h3 ul liContract /li /ul h3Job Function /h3 ul liInformation Technology /li liIT Services and IT Consulting /li /ul /p #J-18808-Ljbffr