Our client is a multinational company, global leader in the engineering and manufacturing of industrial solutions. We are looking for the
IT Help Desk
Position Summary
The First Level IT Helpdesk provides frontline technical support to end users, ensuring smooth day-to-day IT operations. The role focuses on supporting Windows-based environments, resolving hardware and software issues and handling support tickets while documenting technical procedures to ensure business continuity and service quality.
Key Responsibilities
* Provide first level technical support to users on Windows environment (client and server), on site and remotely
* Manage and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
* Resolve hardware and software issues, ensuring business continuity
* Handle ticketing and document technical procedures
Professional Experience / Qualifications
Required Experience / Skills:
* Diploma in Information Technology, Computer Science or related technical field
* Minimum 3 years of experience in IT support or help desk roles
* Excellent knowledge of Windows 10/11 and Windows Server
* Good knowledge of Microsoft 365 and Microsoft cloud services
* Good level of technical English (written and spoken)
* Curiosity and willingness to learn
* Proactivity to take initiatives
* Flexibility to manage multiple priorities from different locations globally
* Can-do attitude and hands on approach
* Troubleshooting and Problem-solving
* Team oriented attitude and internal customer focus
* Confidentiality and integrity
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