Location Overview Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. Role Under the direct supervision of the Head Concierge, the C oncierge provide s guest services in accordance with the objectives, performance and quality standards established by Aman. Responsibilities - Builds relationship with guests to delight and gain loyalty. - Builds relationship with outsourcing company e.g. Restaurant, Hire Car, Private Guide etc. - Maintains and enforces all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure. - Ensure guests are recognized and known within the department throughout their stay. - Ensure the guests preference are updated on the Opera, Concierge systems. - Always keep smiling face and call guests by guest’s name. - To have complete knowledge of operational systems at Concierge. - To have complete knowledge of Aman Rosa Alpina’s excursions e.g. Aman Journey. - To have complete knowledge of Aman Rosa Alpina’s operating policies and procedures for the “Transportation” and “Excursion ”. - To have complete knowledge not only the concierge's work but also the accompanying of other facilities. Requirements: - Work Experience: 1 year experience as Concierge and 1 year experience as Front desk in a luxury hotel. - Qualifications/Training: College Education. - Disposition: Customer Oriented, Motivated and Team Builder, Enthusiasm, Flexibility, Goal oriented, Committed - Language capabilities : Oral and written proficiency in English and Italian is preferred. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.