PEstablished in 2007, Inventronics is a premier worldwide producer of an extensive range of lighting products, including LED drivers, sensors, control systems, and LED modules. Our cutting-edge, reliable, and durable solutions are designed to meet all major international safety and performance standards. Our design teams, situated at our main office in Hangzhou, China, as well as regional hubs in Treviso-Italy, Delhi-India, and Shenzhen-China concentrate on developing low, mid, and high-power drivers, network control systems, and accessory products. /ppManufacturing is carried out at our cutting-edge Science and Technology Park in Tonglu, China, along with additional facilities in Mexico, Italy, and India. /ppOur mission is to provide superior products, exceptional technical support, and outstanding customer service to our clients. We also strive to generate value for our customers by working to enhance and prolong the return on investment for solid-state lighting systems. /ppFollowing the implementation of a new CQM international structure in Treviso, we are now recruiting a /ppbr/ppbCustomer Quality Assurance Manager /b /ppFulltime: Treviso, Italy /ppbr/ppbRole and responsibilities: /b /ppWe are seeking an experienced Customer Quality Assurance Manager to lead our European customer quality operations from our Treviso office. /ppThis is a key management position overseeing a team of 5 quality professionals, responsible for ensuring exceptional customer satisfaction across our lighting driver power supply business throughout Europe. /ppbr/ppbActivities: /b /ppbEurope Region Customer Complaint Management: /b /pulliCoordinate and resolve technical customer complaints in a global company, providing expert technical support and maintaining excellent customer communication throughout the resolution process. /li /ulpbManage warranty claims and /b bTechnical Analysis Reporting: /b /pulliLead the team in conducting comprehensive technical analysis of returned products and preparing detailed technical reports for customer reference. /liliNegotiate and handle costs related to on-site product replacements, ensuring cost-effective solutions while maintaining customer relationships. /li /ulpbCross-functional Leadership: /b /pulliDrive internal resources across multiple departments to respond effectively to customer needs, ensuring timely solutions while maintaining high customer satisfaction levels. /liliCollaborate with RD and manufacturing teams to prevent quality issues; Establish and monitor quality KPIs and metrics to track customer satisfaction trends. /li /ulpbQuality Improvement Initiatives: /b /pulliProactively drive quality improvement measures and participate in evaluating market and internal quality risks. /li /ulpbProcess Improvement: /b /pulliAssist in implementing quality improvement measures during complaint handling processes and drive proper execution within the organization. /li /ulpbr/ppbSkills needed: /b /pulliBachelor's degree in electrical/electronic engineering, quality management or related technical field or higher. /liliMinimum 5 years of experience in customer quality management, preferably in the lighting or electronics industry. /liliDemonstrated problem-solving abilities and customer-centric mindset. /liliProven leadership experience with the ability to manage and develop a team /liliExperience with quality management systems and continuous improvement methodologies. /liliStrong technical background in power electronics or LED driver technology /liliExcellent communication skills in English, additional European languages a plus. /liliExperience working with international colleagues. /liliDrive internal resources across multiple departments to respond effectively to customer needs, ensuring timely solutions while maintaining high customer satisfaction levels; while fostering alignment among internal stakeholders, /liliEffectively bridging cultural and communication differences and demonstrating strong leadership to ensure initiatives are successfully executed. /li /ulpbr/ppbWhat We Offer: /b /pulliA unique opportunity to lead our quality transformation as we evolve from product supplier to lighting solutions partner in Europe /liliOpportunity to lead a dynamic team /liliInternational work environment with exposure to global markets /liliCareer development opportunities within a leading lighting technology company /liliCompetitive compensation package /li /ulpbr/ppIf you are passionate about making a difference and being part of a team that is shaping the future, we'd like to hear from you. /ppbr/ppbInterested candidates /b /ppAre you interested? Please click the “Apply” button and fill in the necessary details or send your English CV and brief cover letter, highlighting relevant experience to Recruitment: /pp. Please include the Job Title you’re applying for in the subject line of your email. /ppInventronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us and let’s make a difference together! /p