PpOur overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. /p pThis is your chance to make history. /p pThe Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues with both on‑site and on‑call capacity for our operations network. /p pAs an IT Support Engineer, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements, as well as some day‑to‑day support to meet our operations present and future business needs. You will be an escalation point for the team of IT support technicians, remote teams, and operations on technical issues, as well as an interface between these teams as required. /p pBesides your day‑to‑day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive on delivering high‑quality results, and always be on the lookout for improvements. /p pBusiness Area: Operations Fulfillment Center and Logistics /p pOperations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. /p pThe Operations teams in our fulfillment Centers are responsible for controlling the vast range of fast‑paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role in the business’s ability to meet customer promises. /p h3Key Job Responsibilities /h3 ul liManaging the availability of all IT equipment and infrastructure through continuous improvement and continuously looking to improve equipment efficiencies and cost reductions accordingly. /li liLiaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure in accordance with Amazon standards. /li liThe creation, review, revision and execution of change management requests and project plans as required. /li liPerform site audits on technical infrastructure to ensure adherence to the latest Amazon IT and Health Safety guidelines as required. /li liRepresent the IT department in site meetings and conference calls and be the point of contact or escalation for the business and other support functions. /li liAct as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards. /li liUndertake project management: ul liAct as a single point of contact for projects. /li liProvide technical and management support and input for site and team projects and initiatives. /li liKeep key stakeholders informed of progress of projects and maintain project documentation in the required format. /li liProvide validation and sanity checks on the technical execution of projects. /li /ul /li liProvide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests). /li liManaging and supporting the updating and auditing of departmental documentation. /li liContinuously be focused on your customers, delivering an outstanding level of service. /li liInteract with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand. /li liProduce weekly reports covering metrics and work performed. /li liContribute to the on‑call schedule covering your home site and sites within your node/region for high severity incidents. /li liProvide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required. /li liSupport the recruitment of new talent into OpsTechIT (once trained) /li /ul pPlease note: The position will involve some physical labor carried out in accordance with Amazon health and safety standards. IT Support Engineers may be required to work in confined spaces and perform maintenance work accessing elevated spaces (working at height). /p h3Basic Qualifications /h3 ul li3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience /li li2+ years of troubleshooting in a multi‑user high availability environment experience /li li2+ years of PC repair, troubleshooting, deployment and liquidation experience /li li2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience /li li2+ years of corporate setting Windows, Mac or Linux Operating systems support experience /li liTurkish language proficiency required /li /ul h3Preferred Qualifications /h3 ul li2+ years of computer networking experience /li liBachelor’s degree /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pbPosted: /b July 1, 2025 (Updated about 1 month ago) /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr