PAs Sales Support, your role is to provide first-line support to DLL’s extensive vendor and dealer channels. Support the sales process during the application stage in line with business support processes and vendor/partner agreements. Your role will be to ensure that all settlement transactions are processed in a timely and accurate manner in compliance with company policies. The role is part of the Sales department and reports to the Sales Support Team Leader. /ppbKey Responsibilities: /b /polliProvide exceptional customer service to all stakeholders, internal external, ensuring timely and accurate completion of requests. /liliSupport customer onboarding, including Anti Money Laundering (AML) / Know Your Customer (KYC) processes. /liliMaintain daily contact via email or phone with external stakeholders such as dealers, partners, vendors, and customers. /liliCommunicate and collaborate effectively within the team, undertake cross-training, monitor workload and turnaround times, and communicate with the Team Leader to manage workflow and ensure SLA compliance. /liliAdhere to company policies and procedures, complete all training requirements, and follow up on delegated tasks. /liliEnsure all business activities comply with local and corporate regulations, with a focus on AML legislation. /liliChampion process improvement and automation to enhance efficiency, accuracy, and customer service. /liliEnsure lease and loan security documentation is accurately completed and aligns with credit requirements. /liliAchieve daily, weekly, and monthly KPIs and SLA targets. /liliDevelop positive relationships with vendors, customers, and colleagues. /li /olpbBenefits for Members: /b /pulliTwo days per year volunteering for a local charity. /liliHealth and Wellness program, including healthy food, free health checks, and wellness activities. /liliFlexible working hours with the possibility of remote work. /liliAdditional benefits overview available via regional link. /li /ulpWe are committed to exceeding customer expectations today and anticipating future market needs. /ppbRequired Skills and Qualifications: /b /pulliGood understanding of documentation, equipment finance products, credit risks, and compliance policies. /liliAbility to review and analyze information for accuracy and compliance. /liliStrong attention to detail and high accuracy standards. /liliMotivated to exceed customer expectations. /liliProficient in Microsoft Office Suite. /liliAbility to work in a fast-paced environment. /liliTeam player with excellent interpersonal skills. /liliFluent in Italian (native or near-native) with good English skills a plus. /liliStrong problem-solving and organizational skills. /liliAbility to prioritize and work autonomously. /liliExperience in vendor leasing/finance industry preferred. /li /ulpbOur Wellbeing Focus: /b /ppDLL’s wellbeing program aims to support members in building connections, managing health, achieving financial wellness, and maintaining work-life balance, across four categories: Connection, Health, Finance, and Lifestyle. /ppbOur Culture and Values: /b /ppWe embrace diversity and inclusion, fostering a collaborative, multicultural environment rooted in transparency and innovation. Our mission is to partner for a better world. /ppbAdditional Information: /b /pulliApplication deadline: 8 July 2025 (may close earlier due to high volume). /liliThe selection process may include assessments. /liliApply online via our career website; email applications will not be reviewed. /liliSuccessful candidates will undergo background checks. /liliDLL is an equal opportunity employer committed to inclusive recruitment and work environments. Please inform HR of any accommodation needs. /li /ul #J-18808-Ljbffr